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Managing Your Play at Spinline

We believe in providing a secure and enjoyable gaming environment. To support this, Spinline offers a range of responsible gambling tools that allow you to manage your play directly from your account. These tools are designed to help you stay in control and play within your comfort zone.

Setting Limits for Your Play

You can set financial limits to manage your deposits and potential losses. These limits are a proactive way to ensure your gaming remains a form of entertainment.

  • Deposit Limits: Control the amount you can deposit over a chosen period (daily, weekly, or monthly).
  • Loss Limits: Set a maximum amount you are comfortable losing within a specific timeframe.

Monitoring Your Session Time

We provide tools to help you keep track of how long you are playing. This awareness can be a valuable part of responsible gaming.

  • Reality Checks: These are pop-up reminders that can be set to appear at regular intervals, displaying your elapsed time and current balance.
  • Take-a-Break: If you feel you need a short pause, you can choose to temporarily exclude yourself from the casino for a period of 24 hours, 1 week, or 1 month.

Self-Exclusion

For players who wish to take a more definitive step, self-exclusion is available. This is a robust measure that prevents you from accessing your Spinline account for a chosen duration.

  • Self-Exclusion: You can choose to exclude yourself indefinitely. To activate this, please contact our support team via email at support@spinline.com.

Activating and Changing Your Tools

All responsible gambling tools are easily accessible through your account settings.

  1. Log in to your Spinline account.
  2. Navigate to the 'My Account' section.
  3. Select 'Settings' or 'Responsible Gambling'.
  4. Choose the tool you wish to activate or modify. Follow the on-screen instructions.
  5. Confirm your changes. Please note that any limits you set will usually take effect immediately, while some changes, particularly those reducing limits or increasing deposit/loss limits, may have a waiting period as per regulatory requirements.

Should you require assistance or wish to discuss these tools further, our customer support team is available 24/7 via live chat and email. We are here to help you maintain a balanced and enjoyable gaming experience.

Understanding Your Play Habits

At Spinline, we believe in providing a secure and enjoyable gaming environment. Part of that commitment involves helping our players understand their own habits. While most of our players enjoy our games responsibly, it is helpful to be aware of behaviours that may indicate a need for adjustment. Recognising these patterns is the first step towards maintaining a balanced approach to play.

Common Indicators of Problematic Play

Certain behaviours can suggest that gambling is becoming more than just a pastime. These are not judgements, but observations that may warrant reflection. They include:

  • Spending more time or money on gambling than originally intended.
  • Thinking about gambling frequently, or planning the next gambling session.
  • Neglecting responsibilities such as work, family, or social commitments due to gambling.
  • Borrowing money or selling possessions to fund gambling activities.
  • Experiencing irritability or restlessness when attempting to cut down on gambling.
  • Continuing to gamble despite experiencing negative consequences, such as financial difficulties or relationship problems.
  • Using gambling as an escape from personal problems or negative feelings.
  • Chasing losses, meaning trying to win back money that has been lost by gambling more.
  • Lying about the extent of gambling activities to others.

Practical Steps for Responsible Play

Maintaining control over your gambling is essential. We encourage all players to implement strategies that support mindful play. These are practical measures that can be integrated into your gaming routine.

Decide in advance how much time and money you are prepared to spend on gambling. Treat this budget as a firm limit. For instance, when playing slots, you might set a budget of NZ$100 for a session and stop playing once that amount is reached, regardless of whether you are winning or losing. Similarly, you can set time limits for how long you will play each day or week. Spinline offers various responsible gambling tools, including deposit limits and reality checks, which can be accessed in your account settings.

The urge to recover lost funds is a common challenge. It is important to recognise that each game session is independent. If you experience losses, resist the temptation to immediately increase your stakes or play for longer periods in an attempt to win back the money. Instead, take a break and re-evaluate your budget and intentions. Remember that gambling should be viewed as entertainment, not as a way to make money.

It is always advisable to step away from gambling if you find yourself feeling stressed, tired, or emotional. Gambling when in such a state can lead to impulsive decisions. Spinline provides 'Take a Break' options, allowing you to temporarily exclude yourself from the casino for a chosen period, from one day up to indefinite self-exclusion. This is a valuable tool for ensuring you only play when you are in the right frame of mind.

Seeking Support

If you are concerned about your gambling habits, or those of someone you know, professional support is available. We provide links to resources that offer confidential advice and assistance. Please reach out to organisations such as the Problem Gambling Foundation of New Zealand or Gambling Helpline New Zealand for guidance.

  • Problem Gambling Foundation of New Zealand — 0800 664 262
  • Gambling Helpline New Zealand — [https://www.gamblinghelpline.co.nz](https://www.gamblinghelpline.co.nz)

Support Beyond Spinline: External Resources

We are committed to providing a secure and enjoyable gaming environment. Alongside our own responsible gambling tools, we wish to inform you of external organisations that offer professional support. These resources are available to anyone in New Zealand who may feel they need assistance with gambling-related concerns.

Dedicated Helplines and Support Services

Several organisations in New Zealand offer confidential help and guidance. They provide a range of services, from direct counselling to informational resources. Engaging with these services is a personal choice, and they can offer impartial advice and support strategies.

  • **Problem Gambling Foundation of New Zealand:** Offers direct counselling and support services for individuals and families affected by problem gambling. They can be reached at 0800 664 262.
  • **Gambling Helpline New Zealand:** Provides free, confidential support and information via phone and online chat. They connect individuals with local services and offer guidance on managing gambling behaviour.

International Support Networks

In addition to local New Zealand resources, international organisations offer valuable online support and information. These sites provide self-assessment tools, advice, and access to online communities.

  • **GamCare:** A leading provider of information, advice, and support for anyone affected by problem gambling in the UK, with extensive online resources.
  • **Gambling Therapy:** Offers multilingual online support and counselling services for those struggling with gambling issues worldwide.
  • **GambleAware:** Provides information and support regarding gambling addiction, with a focus on prevention and treatment options.
  • **Gamblers Anonymous:** A fellowship of people who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

Our Role in Player Support

At Spinline, we can assist you with activating responsible gambling tools within your account settings, such as 'Take a Break' options, reality check timers, and self-exclusion. If you require professional counselling or personal advice on managing gambling behaviour, we recommend contacting the external support organisations listed above. Our customer support team is trained to provide assistance with our platform's tools and features, but they are not qualified to offer professional counselling services.